Kollab Privacy Statement

Thanks for entrusting Kollab. Holding onto your private information is a serious responsibility, and we want you to know how we’re handling it. We provide this Privacy Statement to those that we work with, provide service to, and those that visit our website, to provide information about the information we collect, how we collect and use it, and how we comply with privacy and legal standards that may apply to us.

1. The short version

In providing Kollab’s services, including those described on this website (collectively and individually, our "Services"), we collect the information that our customers and those that interact with us provide to us. We process that information on behalf of our customers – as a "service provider" (under California law) or a "processor" (under the GDPR). Sometimes, we collect other information that we use in our own corporate capacity, such as to send communications to our customers (or prospective customers and users of our Service) or to improve internal aspects of our Services, e.g., to improve the speed or efficiency of our Services.

2. What information Kollab collects in its corporate capacity, and why

a. Information from website browsers

If you’re just browsing this website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is information we collect from everybody that visits our website, whether they have an account or not.

The information we collect about all visitors to our website includes:

  • Browser type
  • Language preference
  • Referring site
  • Additional websites requested
  • Date and time of each visitor request
  • Potentially personally-identifying information like IP addresses

We may also provide a way for visitors to give us contact information – such as an email address or phone number, billing information, or other information that we use in our corporate capacity, in which case we will use that information as set out in this Privacy Statement, and generally, to operate our business and provide, develop, and evaluate our Services.

b. Why we collect this information

We collect this information to better understand how our website visitors use Kollab and to monitor and protect the security of the website. If you provide us with contact information, we may use it to communicate with you.

c. Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own username and will be required to sign in with a third-party identity provider tied to a valid email address. You also have the option to provide additional information, which may include "User Personal Information."

User Personal Information

User Personal Information is any information about one of our users which could, alone or together with other information, personally identify them. Examples include:

  • Username
  • Email address
  • Real name
  • Photograph

User Personal Information includes Personal Data as defined in the GDPR, such as:

  • Online identifiers (e.g., IP addresses, cookie identifiers, user account identifiers)
  • Log information (e.g., page views, timestamps, other information related to website and service usage)

User Personal Information does not include aggregated, non-personal information, or deidentified information. We may use aggregated, non-personally identifying, or deidentified information to operate, improve, and optimize our website and service.

We collect User Personal Information when you use our Services, and we may connect it to log data and other information about your usage. This helps us analyze trends and improve our Services.

3. Why we collect this information

  • To create your account and provide the services you request
  • To identify you on Kollab
  • To fill out your profile and share it with other users
  • To communicate with you via email for service-related and marketing purposes (unless you opt out)
  • To make recommendations for you based on your interests
  • To improve our Services and analyze customer interactions
  • To maintain logs for security, training, and legal documentation purposes

We limit our use of User Personal Information to the purposes listed in this Privacy Statement, and we reserve the right to add additional uses at any time. Customers can view certain information in their "user profile."

Our legal basis for processing information

Under international laws (including the GDPR), Kollab processes User Personal Information based on the following legal bases:

  • Contractual necessity: When you create a Kollab account, we process your username and email address as part of our Terms of Service agreement.
  • Consent: Additional optional profile information is processed based on your consent, which you can modify or delete at any time.
  • Legitimate interests: We keep logs of IP addresses for security, operational, legal, and auditing purposes.

To request erasure of data processed on the basis of consent, or to object to data processing, contact privacy@kollab.ai.

4. Information about Children

If you’re under 16, you may not create an account on Kollab. If we learn that a user is under 16, we will close their account. Please see our Terms of Service for account termination information.

5. Information You Submit As Part of Your Use of the Services

You may submit various personal information through our Services. Except as disclosed above, we do not use such information for our own commercial purposes beyond operating our Services.

6. How we share the information we collect

  • No selling of User Personal Information
  • Aggregated, non-personally identifying information may be shared with third parties
  • User Personal Information is shared with our service providers for purposes such as payment processing, security, customer support, and legal compliance

7. Public information on Kollab

If your content is public-facing, third parties may access and use it according to our Terms of Service.

8. Our use of cookies and tracking

a. Cookies

We use cookies to:

  • Remember preferences
  • Provide future development insights
  • Enhance security
  • Conduct marketing (e.g., retargeting)

b. Tracking and analytics

We use third-party analytics providers to evaluate user behavior, and these providers have signed data protection agreements with us.

9. How Kollab secures your information

We take reasonable administrative, physical, and technical measures to protect your data. However, no security measures are 100% foolproof.

10. Kollab’s global privacy practices

We provide the same standard of privacy protection to all users, regardless of location.

11. How we respond to compelled disclosure

We may disclose User Personal Information to law enforcement if required by a valid legal request. Where possible, we strive to provide transparency.

12. The CCPA and GDPR

For CCPA and GDPR-related requests, customers should contact privacy@kollab.ai.

13. Resolving complaints

For privacy concerns, contact privacy@kollab.ai with the subject line "Privacy Concerns."

14. YouTube

If you use Kollab’s YouTube services, you interact with YouTube’s API Services. Read Google’s Privacy Policy: Google Privacy Policy

15. Google Limited Use Requirements

Kollab’s use and transfer of Google API information adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google Workspace APIs are not used to develop or train generalized AI/ML models.